The National Redress Scheme officially started on 1 July 2018 but is only accessible if the institution relevant to your complaint has joined the scheme.

The scheme relates only to child sexual abuse in institutions.

Contact details:

1800 737 377 Monday to Friday – 8am to 5pm

The official website is maintained by the Department of Social Services.  Information available on this website includes:

  • who can apply and how to apply
  • support services
  • participating institutions
  • protecting your information
  • what happens next

There is a search facility on the website for institutions who are part of the Redress Scheme.

Support / Assistance

There is an extensive list of support services on the Redress Scheme website listed above.  You can also access a list of support services from our website from the Support & Assistance tab.

Support & Assistance