Anyone can make a complaint or disclosure about how the Church operates and how its personnel conduct themselves. Only by grievances being raised can the Church address its problems. To make a complaint or disclosure, you can take it up with either your  local Parish Safeguarding Representative (PSR), the Diocesan Professional Standards and Safeguarding Office (PSSO): 1800 830 113,  or the Professional Standards Office, Queensland (PSO Qld): 1800 337 928.

Should I make a complaint or disclosure?

If you become aware of any potential abuse or misconduct, then please disclose this to the PSR, PSSO or PSO Qld.

What if I receive a complaint or disclosure of abuse or misconduct?

Remember the 3Rs of responding to a disclosure of abuse or misconduct.

  • Respond – be patient and listen
  • Record – Note everything you can using their words
  • Report – If immediate danger, report to the police. Also report to the PSR, Parish Priest, PSSO or PSO Qld.

Talking with your local Parish Safeguarding Representative (PSR)

Talking with or contacting your local Parish Safeguarding Representative (PSR) can often be the quickest and easiest way to address your concern or fix a problem.  Your PSR’s name is given in Church Notice Boards and Newsletters. For more information , contact the Professional Standards and Safeguarding Office (PSSO).